The Skinny on 23andMe
Did you know that human DNA is organized into 23 pairs of chromosomes? That’s how the founders of this California-based company chose the name 23andMe more than a decade ago. 23andMe launched to help folks access, understand and benefit from genetic information, and today the team has delved into the DNA of more than 5,000,000 customers to reveal the secrets contained within their bodies.
Whether you’re looking to find out your ancestry composition, track down others that share your DNA, or discover where those unique physical characteristics came from, 23andMe has the answers you’ve been craving.
How do I use my 23andMe coupon?
Select your offer of choice and follow the link to the 23andMe website. If you have a coupon code, you can enter it in the appropriate box at checkout. If no code is provided, your discount will be applied automatically and you won’t have to do a thing!
I’m ready for my kit! What 23andMe shipping options are available?
You can choose from one of three delivery options for your parcel: standard delivery (3-6 days from the date of shipment), expedited delivery (2-3 days from the date of shipment), and express delivery (1-2 days from the date of shipment). Orders generally ship within 1-2 business days from the time of purchase.
Does 23andMe accept returns?
You can return your unused kit for a refund by informing the 23andMe team within 30 days of placing your order. Please see the 23andMe returns policy for more details. If you have had two sample failures, 23andMe will refund the price of your kit minus the shipping and handling fee.
I want to register for the 23andMe Referral Program - what is the eligibility criteria?
To participate in the 23andMe Referral Program you need to be a current 23andMe customer, at least 18 years old, and a legal resident of the US.
Can I change or cancel my 23andMe order?
Better check those details carefully because once submitted, it is not possible to change a 23andMe order. However, if you would prefer to cancel your order, you can do so within 60 minutes via the link on the order confirmation page or in your order confirmation email.
Speak with 23andMe
Call 23andMe: 1-800-239-5230 Mon-Fri 6am-8pm, Sat-Sun 8am-4pm
Email 23andMe: Get in touch through this online contact form