The Skinny on AliExpress
Born in China, back in 2010, AliExpress aimed to provide a platform for independent sellers hoping to crack a wider, global market. Nearly ten years on, it has gone from strength to strength, offering a huge variety of lifestyle goods to customers around the world.
Whether you're looking to upgrade your cellphone, give your office hardware a revamp or splurge on homeware and furniture to turn your pad into a palace, AliExpress can hook you up. What’s more, if you’re shopping for that special someone who has everything, you’ll find plenty to turn your head. With glamorous jewelry, stylish watches and even fun toys for the kids, there’s something for all the family in this one-stop budget-friendly shop.
How do I use my AliExpress coupon?
Select an offer and follow the link to the AliExpress website. Shop for your goods and create an account to check out. Once you have an account, you can view and choose the discounts you would like to use under the ‘My Coupons’ tab. The price you have to pay will be adjusted automatically.
Does AliExpress offer free shipping?
AliExpress is home to a community of vendors, so shipping rates vary depending on each seller’s policy. You will need to check the details of the individual shop for shipping fees and timeframes.
Does AliExpress accept returns?
Again, the returns policy is dependent on the individual seller. If you are not satisfied with your item or you wish to return it for another reason, you will need to open a dispute within the Buyer Protection period. Please see the AliExpress returns and refunds page for further details. You can also click the ‘Chat Now’ button to talk to a member of the AliExpress team.
What should I do if my AliExpress seller does not respond to my messages?
Please give your seller a reasonable amount of time to reply to your message as it is likely they are based in a different part of the world and in a different time zone. However, if you do not hear back in due course, cancel your order and look for a different seller to buy from. If you are unhappy with your item or it has not arrived, please open a dispute or chat to a member of the AliExpress team as soon as possible.
How can I leave feedback on my AliExpress order?
Help out the rest of the AliExpress buying community and leave feedback on your purchase. All you need to do is sign into ‘My Orders’, select ‘Manage Feedback’ and ‘Orders Awaiting My Feedback’. Select the order you would like to review and hit ‘Leave Feedback’ to have your say.
Speak with AliExpress
Live chat with AliExpress: via the AliExpress Service page.