The Skinny on Ancestry
Ancestry hails from Lehi, Utah, and has been helping people find out who they really are since its conception in 1983. Obviously, back then it was all about family histories and genealogy books, but now Ancestry utilizes cutting edge technology and science to offer a comprehensive DNA testing and genealogy database that’s attracted a huge network of subscribers all over the world.
More than one billion history buffs have used Ancestry’s service to explore their family history. With a user-friendly website at your disposal, you’ll find Ancestry easy, entertaining and educational to use. You never know who your ancestors could turn out to be...
I want to find out about my past! How do I use my Ancestry coupons?
Simply select the offer you want to use and copy the coupon code if one is provided. Follow the link to the Ancestry website and either choose a subscription or click to purchase a DNA test. As you proceed through checkout, paste your code into the appropriate box to redeem your discount. If no code is supplied, you can relax! Your discount will be applied automatically and you won’t have to do a thing.
How much does it cost to ship my Ancestry DNA testing kit?
The most economical option is standard shipping which costs $9.95. However, if you can’t wait that long, please see the Ancestry shipping page for alternative options.
Does Ancestry accept returns?
If you change your mind about your AncestryDNA order, you can cancel your purchase within 30 days by calling the Ancestry customer care team on 1 (800) 262-3787. However, please be aware you will be charged for shipping as well as a fee for the kit itself - due to the nature of the test, Ancestry will not be able to sell it on. For more details, please see the Ancestry returns policy.
How do I cancel my Ancestry subscription?
Head to ‘Your Account’, look for the ‘Subscription Options’ tab and select ‘Cancel Subscription’. To avoid being charged for an Ancestry subscription after a free trial, be sure to cancel your trial within two weeks of your start date. Please note, if you purchased your Ancestry subscription through iTunes via the Ancestry app, you will need to cancel your subscription through iTunes too.
How do I activate my Ancestry DNA test?
To activate your DNA test, please read the Ancestry article on activating your sample and follow the instructions.
Speak with Ancestry
Call Ancestry: 1-800-615-6560
Live chat with Ancestry: via the Ancestry contact page.