The Skinny on Chaco
For more than 30 years, Chaco has been at the forefront of innovating quick-dry shoe solutions, arch support designs, and buckle-strap options which have changed the way people see sandals and flat footwear.
Named after the Chaco Culture Historical National Park, it’s safe to say that Chaco knows a lot about - and cherishes - nature. With top-quality materials and high-comfort engineering put into every shoe, it’s no wonder millions of hikers, bikers, and other adventure-seekers flock to Chaco time and time again to find their next pair of pumps.
I’m not sure whether to buy yet. Can I read reviews of Chaco shoes anywhere?
That’s totally understandable. Chaco provides all its reviews on the individual product pages so you can read what other customers have enjoyed and struggled with. Simply scroll down to the ‘Ratings and Reviews’ section and you can read the breakdowns of reviews there as well as having the option to add your own.
Ok, I like the look of Chaco shoes too but how will I know what size to buy?
It’s really important to get the right size, especially if you’re doing customizations of your Chaco shoes. We recommend you use Chaco’s size guide before ordering so that you’re 100% certain you’ve got the right fit for your feet.
Ok, I think I’m ready to buy. How do I use the Chaco promo code on my order?
Start by copying the code given to you when you click on the coupon you like the look of and head over to the Chaco website. Once you’ve selected the size and color of the shoe you wish to buy and you’ve added it to the cart, click through to the checkout page. You’ll be asked to paste your code into the promotions box but you’ll need to click ‘apply’ for it to be added for definite!
Which shipping option should I pick with Chaco?
Chaco offers free standard shipping so you can have your order with you at home within 2-4 days. You can also opt for express delivery which is free if you spend more than $75 on any order. This can reach you within 2-3 business days. If you want your order to get there in a day, opt for rush shipping which only costs around $10 if you spend more than $75 on any order.
What if I don’t like my shoes from Chaco? Can I return them?
The option to return items only applies if your shoes are unworn. You can send them back within 45 days of purchasing cost-free. Just complete the returns form on the returns and exchange page and you’ll receive instructions on what to do next. Make sure to read the exceptions online to ensure you’re entitled to an exchange or refund.
Does Chaco offer a warranty for its shoes?
All Chaco products come with a warranty covering any manufacturing issues such as materials fraying or defects on the workmanship. To claim on the warranty, your item will need to be reviewed by a specialist. To read more on the eligibility for a claim, check on the warranties page.
Speak with Chaco
Call Chaco - 888 211 1908
Get in touch via the Chaco contact page.