The Skinny on CityPASS
For more than 20 years, CityPASS has shown customers that seeing the coolest sights of America doesn’t have to be an expensive experience. With more than 10 locations to choose from and hundreds of different activities to try out, you’ll never get bored with your well-valued variety package.
If you’re stuck on decision making between museums, zoos, and amazing other packages, why not check out the blog for inspiration? CityPASS has hundreds of ideas on how you can spend more time making memories, so you’ll never be wondering where to go to again!
I am so excited to book my CityPASS. How do I use the CityPASS discount I have?
It couldn’t be easier to add in your discount. Just click on the offer from us that most appeals to you and follow the link through to the CityPASS website. Once you’ve picked the attraction that you’re going to go for and headed through to the checkout page, you should see the discount applied.
Is the CityPASS a physical card? If so how long does it take to deliver?
The CityPASS is a booklet which can help you skip ticket lines and provides maps and other helpful items. Shipping can take different lengths of time depending on what your shipping method and destination is. You should be sent an estimated timeframe on your booklet’s arrival on in your order confirmation email.
I’m not sure I’m going to actually use my booklet. Does CityPASS accept returns?
You can return your CityPASS purchase for a full refund or exchange it as long as it has not been used. You must return the booklet within 365 days from the purchase date. Lost or stolen products are non-refundable and theme park tickets are also excluded from the returns policy. For other exclusions, terms and conditions, please see the CityPASS returns policy.
I want to make sure I don’t miss the deadline for using my passes. When does my CityPASS product expire?
CityPASS booklets don’t expire for at least a year from date of purchase - it’s best to check the inside cover to find the expiration date. You will also find expiration dates printed on e-tickets and on the back of CityPASS cards. Vouchers are exchangeable for a booklet within six months of purchase and mobile tickets expire one year from date of purchase.
Does CityPASS offer additional discounts for seniors, military, groups or students?
As CityPASS works hard to offer the best prices on attractions, further discounts are not available.
I need help! When can I speak to an advisor from CityPASS?
If you’re confused about anything or need support, CityPASS staff are available seven days a week between 9am and 7pm. Just call the numbers in the contact details to speak to someone. Make sure to check the FAQ first before ringing up as your question may already have been answered!
Speak with CityPASS
Call CityPASS: (888) 330-5008
Email CityPASS via the online contact form.