The Skinny on J. Crew
J. Crew is a fashion brand focusing on classic styles with a modern twist. From everyday essentials to special occasion outfits, J. Crew (literally) has you covered. Browse the range and you’ll find staple pieces and designs that are always in Vogue. With a focus on quality and sustainability, J. Crew is more than just another high street brand - these pieces are made to last a lifetime, not just a season! If you’re ready to restock that wardrobe, we’ve got all the insider info to help you get the most out of your J Crew shop.
How do you use a J. Crew promo code?
Add the J. Crew items you’re after to your cart. Head to the checkout when you’re ready - here, you’ll be able to review your items. Select the ‘add promo’ or ‘update shopping bag’ icon to redeem your discounts.
Can you buy a J. Crew gift card online?
Yes, you can - choose from a classic or e-gift card for that lucky someone! The classic gift card will be mailed to the recipient (for free!) alongside a copy of the most recent style guide and your own personalized message. The e-gift card option will be emailed to the recipient on the day you choose, along with a personalized message.
How much does J. Crew shipping cost?
Standard shipping takes 3-6 working days and costs $5, while expedited shipping takes 2-3 working days and costs $15. Standard shipping is free for J. Crew Rewards members, so sign up today if you want to cut those delivery charges!
Does J. Crew apparel run true to size?
Yes, they do - and J. Crew also have a ‘petite’ and ‘tall’ range to cater to those who have problems with standard sizing. Grab a measuring tape and check out the size guide to make sure you choose the perfect fit for you.
What’s the J. Crew returns policy if you’ve changed your mind?
There’s a 60 day returns period for J. Crew purchases, so you can get a refund or exchange items that aren’t quite right. Either take the items into a store, or use the returns portal online to send the items back by post. Allow up to two weeks for a return to be processed.
Speak with J. Crew
Call J.Crew Factory: 866-739-5942
Email J.Crew Factory: firstname.lastname@example.org
Get in touch with J. Crew Factory via the contact page.