The Skinny on Zales
For nearly 100 years, Zales has provided US diamond devotees with timeless, high-quality jewelry and service. From one humble Texan shop to 1,700 stores across the nation, Zales continues to lead the jewelry market with the most imaginative designs, the finest diamonds, and exceptional customer care.
If you don’t know your rose quartz from your corundum, don’t fret. Simply use the Zales gemstone guide and find the perfect genuine (or simulated) gem to crown your piece of jewelry. Breaking down the differences in carat, clarity, color, and cut, you can discover a precious stone perfect for you and your budget.
How do you keep a Zales piece of jewelry looking clean and brand new?
If you’re not sure of how to properly care for your new jewelry or watch, Zales offers a free jewelry care and cleaning guide, which includes basic storage instructions, safe cleaning solutions, and tips on taking out insurance.
How do you use a Zales promo code?
It’s super easy to apply a discount code to your order. Simply follow the instructions below:
Once you’ve added your chosen jewel to the shopping bag, click on the ‘checkout now’ button. Next, locate the field marked ‘Enter your promo code below’ under the order total and enter your offer code into the box. Hit the ‘Apply’ button and you’re all done!
Before you buy, can you view or try on a Zales item?
Of course! Just pop into a Zales store and an expert sales assistant will be more than happy to help you with your purchase. Not sure where your nearest Zales branch is? Use the store locator to find your nearest Zales branch.
If you’re not completely in love with your Zales purchase, can you return it for a refund?
Yes. If you’re not 100% satisfied with your order, you have 60 days from delivery to exchange or return your jewelry and 30 days to exchange or return your watch. For more information, see the returns policy.
How much does Zales delivery cost?
Standard shipping is $6.95 and will arrive in 2 business days. If you need your Zales purchases faster, next day and Saturday delivery are also available for an additional fee. See all the options via the shipping information page.
And how do you track your Zales order once it's been dispatched?
It’s easy. Just enter your email ID and order number (both located in your confirmation email) into the order tracker to check on the status of your package.
Speak with Zales
Call Zales: 800-311-5393
Email Zales: via the contact page.
Write to Zales:
Z-mail Customer Service
375 Ghent Road
Akron, Ohio 44333